Frequently Asked Questions
What leasing options and lease lengths are available, and do you offer individual leases?
We offer individual leases with standard terms of 12 to 14 months. If you need a shorter term, leases of 7 to 11 months are available but require an additional monthly fee and have specific restrictions. Subletting or using short-term rental platforms like Airbnb or VRBO is strictly prohibited.
What are the application requirements, qualifications, and fees?
All applicants are subject to a non refunable $75 application fee. Our comprehensive screening process includes verifying your identity, income, credit history, criminal background, rental history, and prior evictions. We do not currently accept Section 8 vouchers. Please contact our leasing office directly for specific income requirements and further details.
Are security deposits required, and do I need a lease guarantor?
Security deposit amounts vary based on your individual screening results. A lease guarantor may also be required depending on those same results. Deposits are fully refundable within 30 days after you move out, minus any outstanding charges or damages left on your account.
When is rent due, how can I pay, and are there late fees or grace periods?
Rent is due on the 1st of every month. Accepted payment methods include Cashier Checks, Money Orders are acceptable in the leasing office. Your resident does allow credit card payments, bank account ACH payments, money gram, etc. You are not required to prepay last month's rent. We have a grace period until the 3rd and then late fees would apply.
Are utilities included in rent, and is renter's insurance required?
Utilities are not included in your monthly rent and must be set up separately by the resident. Water is sub-metered and due with your rent at the 1st of the month. Additionally, all residents are required to maintain an active renter's insurance policy for the duration of their lease. For specific utility provider details, please contact our leasing office.
What happens if I need to break my lease early, and what is the move-out procedure?
Moving out before your lease expires will result in early termination penalties, which are outlined in your lease agreement. The complete procedure for both moving in and moving out will be thoroughly explained to you by our staff during the initial leasing process.
What are the operating hours for the leasing office, fitness center, and clubhouse?
Our leasing office is open Monday-Friday 8:30 AM to 5:30 PM, Saturday 10:00 AM to 5:00 PM, and closed Sundays. The fitness center is accessible 24/7, while the clubhouse is open during standard office hours.
What outdoor amenities are available, and what are their operating hours?
We offer excellent outdoor amenities, including BBQ grills for resident use and a swimming pool that is open daily from 8:00 AM to 10:00 PM. We do not charge any additional fees to use these communal spaces. Please note that we do not currently have bicycle racks.
How does the community handle trash removal, mail, and package deliveries?
Valet trash service is mandatory service and charge for all residents. For mail, we provide standard USPS mailboxes. We do not have package lockers on site, so all other delivery services (like UPS, FedEx, or Amazon) should deliver your packages directly to your apartment door.
What internet, cable, and security features are available at the property?
We do not offer free internet or WiFi. AT&T Fiber is our exclusive hardwired high-speed internet and cable provider, and charges are billed separately. We do have a Courtsey officer available for non emergencies for after hours. For your safety, the property has security cameras that set up with loop recording, though we always encourage residents to practice general safety precautions.
Does the community have a pest control service, and what pests are common?
Yes, the service and charge is mandatory for all residents. We provide regular pest control services for the community. Because we are located next to open fields, residents should be aware that we occasionally see insects like spiders, crickets, and beetles. Our pest control team works diligently to minimize these occurrences around your home.
What is your pet policy, and what are the smoking rules?
We are a strictly non-smoking community and not allowed within the resident building. We are pet-friendly and welcome up to two pets per apartment, with a maximum weight limit of 55 pounds per pet. Please contact the leasing office for details regarding breed restrictions, pet deposits, or any additional monthly pet rent.
Are there quiet hours or restrictions on apartment decorations and balcony use?
Community quiet hours begin at 10:00 PM daily. City ordinances strictly prohibit open flames or grills on balconies, and patios must be kept clean and debris-free. Inside, you may decorate, but you are responsible for returning the apartment in its original move-in condition.
What is the parking situation, and do you have reserved or guest parking?
Residents must register their vehicles and may park in any open, non-reserved spot. We also offer reserved parking spaces that you can rent for an additional fee. Guests are welcome but must park exclusively in our designated visitor parking areas to avoid being towed.
How close is the community to schools, public transportation, and airports?
We are located less than 4 miles from I-35 and the South Park park-and-ride, 16 miles from the Fort Worth bus station, and 36 miles from DFW International Airport. Nearby schools include Deer Creek Elementary, Richard Allie Middle School, Crowley High School, plus private and charter options. Public sidewalks front the complex.
How do I submit a maintenance request?
For both standard and emergency maintenance requests, simply call our main office number and follow the automated prompts to reach the maintenance line 24/7.
Are the apartments furnished, and what kind of flooring and climate control do they have?
Built recently in 2022, our apartments are unfurnished, allowing you to personalize your own space. Each home features central air conditioning for your comfort and stylish LVT wood-finish flooring throughout the living spaces. The apartments do not currently include built-in USB wall outlets.
What appliances and features are included in the kitchen and bathrooms?
Our kitchens are fully equipped with modern stainless steel appliances, including a range/oven, refrigerator, dishwasher, and a built-in microwave. The kitchen sinks also come standard with convenient garbage disposals. In the bathrooms, the apartment layouts feature standalone, walk-in showers rather than traditional bathtubs.
Are washers and dryers included in the apartment, or are there connections available?
Every apartment home comes standard with in-unit washer and dryer connections. You have the flexibility to bring your own laundry machines when you move in, or if you prefer, you can lease a washer and dryer set directly from us for an additional monthly fee.